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Macinhome Rate Schedule

Expert support that’s both fast and affordable

Our primary goal when it comes to fees is to make our rate structure simple and our service valuable. Fees break down to a reasonable $99 per half hour, with some discounts available based on the complexity of your needs. All consulting fees are subject to 5% GST.

First-Time Bookings

$ 99

Per Month

Fees for First-Time Bookings

  • $99 CAD for 30 minutes
  • $195 CAD for 60 minutes
  • First-time Business or Premium Home Relief: Promotional rate of $279 CAD for 90 mins
  • Note that first-time bookings cost a little more because this includes the onboarding process and getting connected with tools such as screen sharing.

Regular Hourly Rates

$ 99

Per Month

Hourly rates for return/ongoing client relationships

  • $195 CAD for entrepreneur/business support, residential/family support, and remote/international clients (those outside of Vancouver, Canada)
  • $175 CAD for people with just one Mac, one iPhone, and/or one iPad
  • $165 CAD for seniors (65 and over) with just one Mac, one iPhone, and/or one iPad

Minimums

$ 99

Per Month

Minimum charges for return/ongoing client relationships:

  • On-site visit (we come to you) in or around Vancouver, Canada: 1-hour minimum
  • Remote support: 30-minute (half-hour) minimum
  • Phone and iMessage support: 15-minute (quarter-hour) minimum
  • “Quick questions” via phone or iMessage after a paid consult with us: No charge; included as followup support
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Terms and Conditions

  • If we made a mistake, we will fix it on our dollar, not yours.
  • You will only be charged if we achieve the agreed-upon result, or make measurable progress towards that result.
  • We ask for payment by Visa, Mastercard, or Amex at the end of each session, using our industry-leading secure web system vonigo.com integrated with authorize.net merchant services.
  • We accept cheque, PayPal, email interac only with prior management approval, and only from return/ongoing clients. If this is your first time working with us, we will only accept credit card payment.
  • If you cancel more than 24 hours from your scheduled time and you paid in advance, you are entitled to a full refund. Please email solutions@macinhome.com.
  • If you cancel within 24 hours from your scheduled time, you’ll be charged a half hour cancellation fee at your regular hourly rate.
  • If we’re coming to you on-site in the Greater Vancouver, Canada area: An additional $20 one-way travel charge applies for 20-40km outside of Vancouver center, and a $40 one-way travel charge applies for 40+ km outside of Vancouver center.
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