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Manipulation, the 12-letter 4-letter word

“Manipulation” is almost like a covert death threat for most people. The moment you even say the word manipulation, everyone’s shields go up to 110%. You can’t manipulate me! I have free will! I will do what I want, and will not be coerced or controlled! What we don’t recognize is that we all use manipulation EVERYWHERE.

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Asking the tough questions.

We all walk around with our own filters, our own assumptions, our own perspectives. We each have our own opinions and expectations, guided by our own set of rules and requirements. The problem comes in when we hold other people to our own set of expectations and guidelines. We hold other people to the expectations we set for ourselves – and they usually don’t even know it’s happening.

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Why bother learn keyboard shortcuts?

We spend an inordinate amount of time moving the mouse cursor around the screen. Clicking on one thing or another, going from one corner of the screen to the other, dragging or resizing, sliding and scrolling. If the mouse had an odometer built in, we’d be mousing across Canada and back. Regularly.

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Patience

What is patience? How do we become patient people? And more importantly, how do we become patient technology advisors, teachers, and consultants? I think a number of factors contribute to being truly patient…

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The Chicken and the Egg

I’ve spent many years doing IT support for many different high-output and high-demand businesses. These days, they rely on their computer systems like they rely on electricity and coffee. Generally speaking, with a technology failure, business stops and everyone is rather peeved.

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