People+Technology

We all walk around with our own filters, our own assumptions, our own perspectives. We each have our own opinions and expectations, guided by our own set of rules and requirements. The problem comes in when we hold other people…

In whatever work we do, I think great results come from leveraging our thought muscle in the face of any project - even if we have done that work before. Actively and consciously trying to think of new ways to…

We spend an inordinate amount of time moving the mouse cursor around the screen. Clicking on one thing or another, going from one corner of the screen to the other, dragging or resizing, sliding and scrolling. If the mouse had…

Speaking of patience... Please, for the love of Jobs, give your Mac some time to think!

What is patience? How do we become patient people? And more importantly, how do we become patient technology advisors, teachers, and consultants? I think a number of factors contribute to being truly patient...

I've spent many years doing IT support for many different high-output and high-demand businesses. These days, they rely on their computer systems like they rely on electricity and coffee. Generally speaking, with a technology failure, business stops and everyone is…

I think one of the single biggest missing resources for any Mac user is knowing where they are at all times, and where their stuff is at all times. This can be very annoying, but we tolerate it. There are…

Building or strengthening a relationship (be it with a person or with your Mac) takes effort and active learning. It takes some compromise and some sacrifice. Concessions, communication, and humility. What else? Comments welcome.

In my experience, almost all computer users tolerate a low level of frustration or annoyance whenever they use their systems, unless they're sticking to the things they already know how to do. No Mac I've ever worked with has enjoyed…